The process, I thought, was easy to reserve the rental online but come to find out there was no follow up to provide important information. Upon arrival it appeared they didntgive me any information important to their rental process($150 hold on credit card, calling to verify insurance, etc). This was quite frustrating and delayed the renting out of the vehicle (which was also a 45 minute process). Also, personnel working the desk for us to rent out the vehicle could not be found and after a solid 10 minutes of waiting my husband started roaming the hotel and found her hanging out in the gift shop.

Always helpful and accommodating.

The staff was excellent , very helpful and informative.Theywent above and beyond the service level that I usually see. Much appreciated!!

I was very impressed with the customer service and vehicle that we rented for a family weekend trip to Niagara Falls. There was a mix up when I initially booked the car online, but I received a call first thing the next morning to let me know of the error and it was quickly fixed. Thank you again!

I appreciate the opportunity provided to me via Rent-A-Wreck. have nothing bad to say. I did tell my local office that you have a customer for life and I have already referred people that I ride the bus with about your service. Thank you.

Staff is always very helpful and accommodating.

The staff were not only friendly, but went beyond expectations to provide a delightful experience. Thank you David

desk employee was nit present at opening hour: waited for 40 minutes. To hear then that no car was available. This could be communicated at the desk with a simple message on aboard. Luckely for me, the hotel receptionist came with keys that someone brought back before opening time.

Hello, I have a Russian driving license (FYI - my name, surname, date of birth, place of birth and the fact that my driving license is driving license are indicated in English on it; I also presented my US visa and international passport). Your employee was saying that she could not give a car since I did not have US driving license. She started yelling at me - why are you in the US and still don't have US driving license, which indicates that she did not know your own rules. In Russia I live in Moscow, where there are 10 million citizens (i.e. more than in NY) and you can imagine what traffic do we have (comparing to Niagara Falls region where there are only a few cars if you are out of the city) - your employee was very disappointed with the fact that it was my first time renting car in the US. She also said - "you don't event have an insurance" - of course I don't have it as I ordered and paid for it in addition to rent fee. Eventually sheagreed to give me the car, but the whole day was spoiled.

The only issue I have is that rent a wreck promised a MINIMUM refund of $65 for overcharging that never was applied. This caused several overage fees to my card. My only advice is to have more than enough money on their card to coverany mistakes