The staff were not only friendly, but went beyond expectations to provide a delightful experience. Thank you David

desk employee was nit present at opening hour: waited for 40 minutes. To hear then that no car was available. This could be communicated at the desk with a simple message on aboard. Luckely for me, the hotel receptionist came with keys that someone brought back before opening time.

Hello, I have a Russian driving license (FYI - my name, surname, date of birth, place of birth and the fact that my driving license is driving license are indicated in English on it; I also presented my US visa and international passport). Your employee was saying that she could not give a car since I did not have US driving license. She started yelling at me - why are you in the US and still don't have US driving license, which indicates that she did not know your own rules. In Russia I live in Moscow, where there are 10 million citizens (i.e. more than in NY) and you can imagine what traffic do we have (comparing to Niagara Falls region where there are only a few cars if you are out of the city) - your employee was very disappointed with the fact that it was my first time renting car in the US. She also said - "you don't event have an insurance" - of course I don't have it as I ordered and paid for it in addition to rent fee. Eventually sheagreed to give me the car, but the whole day was spoiled.

The only issue I have is that rent a wreck promised a MINIMUM refund of $65 for overcharging that never was applied. This caused several overage fees to my card. My only advice is to have more than enough money on their card to coverany mistakes

The #1 reason I chose rent-a-wreck was to save money. Ultimately it did not save me a dime compared to other rental agencies, plus I went way, way, way out of my way to get toit, luckily had a ride from a friend or it would have been an $80 cab fare from the airport. It took 3 people swarming to check the vehicle out to me, which while they were all very nice, demonstrated disorganization and gave me a stoogy impression of the company. One telling the other to make a notation or saying "we'll make a notation of that" regarding this or that flaw about the car. Single person oversight of car condition and checkout paperwork, or having one person at the desk and one person in the lot, tends to work very smoothly for other agencies. Company's flexibility about return date was helpful, though I know this would not have been the case if the car had been reserved by a subsequent customer. Thanks for everything!

Mrs. Sue ehmke is such a wonderful kind hearted person. So helpful. Will be renting again.

I am so happy that your company moved to Niagara Falls I will not ever use another car rental company!!