One Way Rental Policy:
One way rentals are not supported by this location.
Additional Information:
PBI Rental Policies
Insurance / Protection Requirement
Coverage is required before pickup.
To decline local protection products, the renter must provide valid proof of insurance in the renter’s name showing that full coverage transfers to the rental vehicle. Coverage must be verifiable and must include liability, collision, and comprehensive coverage for the rented vehicle class.
For passenger vans and high-capacity vehicles, proof of coverage must show limits acceptable to the rental location, including up to $1,000,000 combined liability coverage when required by the vehicle class, supplier, lessor, airport, or rental location.
Third-party broker insurance purchased through Expedia, Priceline, Rentalcars, Booking.com, or another broker does not automatically replace counter verification. If third-party broker insurance is used, the renter may still be required to pay upfront for any accident, damage, towing, storage, loss-of-use, or related charges and then seek reimbursement directly from that broker.
The insurance has to be submitted during the check in for review, reviews can take up to two business days to confirm with insurance company the policy details and veracity of the protection as well as the required limits to meet the minimum requirements. if the policy does not meet the requirements a mandatory per day assurance fee or a basic protection package will be paid.
Protection options, when available
Basic Protection Package: $45.00 per day
Premium Protection + Roadside: $65.00 per day
Assurance (no roadside): $25.00 per day
Protection products may not cover all damages, claims, or losses. Exclusions may include tires, glass, wheels, undercarriage, roof damage, interior damage, smoking damage, keys, negligence, prohibited use, unauthorized drivers, driving outside Florida, impaired driving, reckless driving, towing, commercial/rideshare/delivery use, and any violation of the rental agreement.
⸻
Driver Requirements
The primary driver must be at least 21 years old and must present a valid driver’s license at pickup.
Additional drivers must be at least 25 years old, must be present at the counter, must show a valid driver’s license, and must be approved before driving the vehicle.
Additional driver fee: $5.00 per day.
International renters must provide all documentation required by the booking source and rental location, including a valid passport and driver’s license. An international driving permit may be required when applicable.
Only drivers listed and approved on the rental agreement are authorized to drive.
⸻
Payment and Security Deposit
The primary driver must present a valid credit card in their own name with enough available funds for the rental charges, local fees, optional products, and security deposit.
Debit cards, prepaid cards, cash, virtual cards, Chime/Cash App-style cards, and third-party cards may be refused.
Standard security deposit:
Non-Florida resident / traveler: $200 minimum hold
Florida resident / local renter: $2,000 minimum hold
Final deposit amount may vary based on vehicle class, booking source, customer profile, insurance verification, payment method, and rental location approval.
Card authorization is required before vehicle release. The renter authorizes Only Rent / Noguilt Corporation to charge the card on file for unpaid rental charges, extensions, tolls, fuel, cleaning, smoking, damages, traffic/parking tickets, airport violations, late fees, lost keys, recovery costs, and any other amounts owed under the rental agreement.
⸻
Local Charges and Fees
Rates and locally paid extras may be subject to applicable taxes, airport access fees, concession recovery fees, facility fees, vehicle license recovery fees, energy recovery fees, and other required or authorized local charges.
The following charges may be collected at the counter or added to the rental:
Airport / PBI Recovery Fee: up to 15% of base rental / time and mileage
Applicable sales tax: charged where required
Other local recovery fees: may apply depending on booking source and vehicle class
All mandatory local charges will be disclosed before vehicle release.
For Florida planning: the state rental surcharge applies to vehicles designed to carry fewer than nine passengers, so it likely applies to SUVs and minivans but not to true 10+ passenger vans. Confirm with CPA before launch.
⸻
Toll Policy
Personal toll devices are not allowed.
All vehicles may be equipped with toll transponders or plate-based toll billing.
The renter must choose one toll option before pickup.
TollPass Convenience Option
TollPass Unlimited: $19.99 per rental day
Actual tolls are billed separately after the rental closes.
This option allows the renter to use toll roads without using a personal device.
If the renter declines TollPass and tolls, toll violations, plate tolls, or toll invoices are received, the renter will be charged:
* actual tolls;
* toll agency fees or penalties;
* administrative processing fees;
* per rental day for each day toll activity is recorded or processed.
Tolls and violations may be billed after the rental closes.
⸻
Pickup, Shuttle, and Return
Regular pickup and return are at the West Palm Beach / PBI counter location.
Customers arriving at Palm Beach International Airport should follow airport signs to the approved shuttle / rental pickup area. Shuttle or pickup instructions will be provided before arrival.
The shuttle/pickup operation is expected to run during scheduled customer service hours. Planned operating hours are approximately:
7:00 AM – 11:00 PM
After-hours returns may be available when approved. After-hours support may be provided for vehicle returns and airport transfer assistance.
Vehicles are held for up to 2 hour after the booked pickup time, subject to availability and booking-source rules. Customers arriving late must contact the local rental location.
Approved one-way/drop-off service is by request only.
⸻
Fuel Policy
Vehicles must be returned with the same fuel level as received.
If returned with less fuel, the renter will be charged:
$9.99 per contract, plus any applicable refueling service charge.
Fuel charges may be processed after return.
⸻
Mileage and Travel Restrictions
Vehicles may not leave the state of Florida.
If the vehicle leaves Florida without written approval:
* a $1,000 out-of-state violation fee may be charged;
* the rental may be terminated;
* the vehicle may be recovered;
* the renter is responsible for all recovery, towing, storage, mileage, loss-of-use, and related costs.
Vehicles may be equipped with GPS / telematics for safety, recovery, fleet management, theft prevention, and contract compliance.
Florida resident / local renter mileage limit:
50 miles per rental day.
Extra miles: $0.50 per mile.
Non-local renter mileage is subject to the rate plan and booking-source rules.
⸻
Prohibited Uses
Vehicles may not be used for:
* Uber, Lyft, rideshare, delivery, courier work, DoorDash, Instacart, Amazon Flex, or similar use;
* Turo, Getaround, HyreCar, or peer-to-peer rental activity;
* rent-to-own use;
* towing;
* off-road use;
* racing;
* reckless driving;
* illegal activity;
* carrying hazardous materials;
* carrying animals;
* transporting more passengers than legally permitted;
* leaving Florida without approval;
* driving by unauthorized drivers;
* driving while impaired;
* ferry use, unless approved in writing.
Any prohibited use may void protection products and make the renter fully responsible for all damages, claims, losses, fees, and recovery costs.
⸻
Cleaning, Smoking, Animals, and Interior Condition
The vehicle must be returned in the same general condition as received.
The renter is responsible for cleaning, odor, and interior damage beyond normal use.
Fees may include:
Standard cleaning fee: from $50.00
Excessive cleaning fee: up to $250.00
Smoking / vaping / cannabis odor remediation: up to $400.00
Animal / pet violation fee: up to $500.00
Biohazard / bodily fluid / severe interior contamination: actual cost plus administrative fee
Heavily soiled seats, carpets, or interior panels: actual cleaning/detailing cost
Smoking, vaping, marijuana/cannabis odor, ashes, burns, pet hair, food spills, stains, sand/mud, bodily fluids, and excessive trash may result in cleaning or remediation charges.
Photos may be taken before and after each rental.
⸻
Keys, Accessories, Equipment, and Extras
The renter is responsible for all keys, accessories, documents, tags, devices, and equipment provided with the vehicle.
Fees may include:
Lost key / key fob: $550.00
Lost GPS / tracking device: actual replacement cost plus admin fee
Lost or damaged toll device: actual replacement cost plus admin fee
Child / infant / toddler seat: $5.00 per day when available
Lost or damaged child seat: actual replacement cost
Booster seat: $5.00 per day when available
Lost or damaged booster seat: actual replacement cost
⸻
Accidents, Damage, and Claims
All accidents, damage, theft, vandalism, breakdowns, or incidents must be reported to the rental location immediately.
The renter must obtain a police report when required and must not leave the scene of an accident without following legal and rental-location instructions.
The renter is responsible for any damage, deductible, towing, storage, impound, loss-of-use, diminished value, administrative fees, and related costs not covered by an accepted protection product or valid insurance.
Unauthorized use, unapproved drivers, leaving Florida, impaired driving, reckless driving, commercial/rideshare use, or failure to report an accident may void any protection product.
⸻
Extensions and Late Returns
Extensions must be requested and approved before the original return time.
Unapproved late returns may be charged:
* hourly late fees;
* additional rental day;
* additional protection/toll/fee days;
* recovery costs;
* loss-of-use if another reservation is affected.
Returning the vehicle early does not guarantee a refund. Refunds are subject to booking-source rules and local rental policies.
⸻
Reservation Refusal / Counter Verification
A reservation does not guarantee vehicle release unless all rental requirements are met at the counter.
Vehicle release may be refused if the renter:
* does not present a valid driver’s license;
* does not present an accepted credit card in their own name;
* cannot provide the required deposit;
* cannot provide acceptable proof of insurance or purchase required protection;
* fails fraud, identity, or security checks;
* refuses required local fees;
* appears impaired;
* does not meet age, license, insurance, or booking-source requirements.
If the rental is refused due to failure to meet requirements, refunds are subject to the booking-source rules
