PICKUP INSTRUCTIONSWe offer free pick-up at the Luis Munoz Marin Airport and hotels in the metro area to all clients. Upon arrival, customers may contact our company using the courtesy line available at the airport, or by calling (787)-726-7350. The Airport shuttle is open 24 hours a day, 7 days a week at our client’s convenience.
PAY LATER POLICYPAYLATER_TNC
ADDITIONAL DRIVER POLICYPayment of an additional charge of $4.95 per rental day will allow the rental unit to be driven by up to two (2) additional drivers. Additional drivers will be subject to payment of the surcharges applied to clients ages 18 to 24 years old.
RENTAL COVERAGESClients benefiting from special rates or rates amounting to less than $10.00 per day, must purchase the insurance offered by us.
US Residents: We offer Collision Damage Waiver and Supplemental Liability Insurance. The CDW/SLI may be rejected if clients provide valid proof of insurance that covers the full value of the rented vehicle as well as personal liability in the amount required by our company. A client’s insurance card and/or policy declaration page specifying that the corresponding coverage is provided and showing the applicable deductible, constitutes valid proof of client’s insurance and may be provided to our location via fax/email. If a client’s insurance coverage is limited to personal liability, he/she must purchase the CDW. Clients with no liability insurance coverage must purchase the SLI coverage offered by us in exchange of $11.95 per rental day, as Puerto Rico law holds renters liable for any and all damages caused by the rental unit in their possession. Our company suggests clients consult their insurance agencies before finalizing travel plans. Non-US residents must purchase CDW/SLI from us. CDW rates: Economy Car through Full-size Car @ $16.95 + TAX / DAY. Mini Vans, SUVs & Trucks @ $19.95 + TAX/ DAY.
RENTAL RESTRICTIONSThe rental units cannot be taken off of the main island of Puerto Rico without our company's previous authorization. Moreover, clients must take notice of the fact that the CDW does not provide coverage in neighboring islands such as Vieques and Culebra. Clients that transport rental units to Vieques or Culebra must reserve a two-way ferry ticket for the vehicle. Any client that does not return a rental unit to the main island will be charged a $1,000.00 transportation fee.
FINANCIAL POLICIESWe accept payment by way of cash, debit card, traveler’s checks, and credit cards. Nonetheless, only bank account-connected credit cards that are recognized by its POS service provider will be accepted. No pre-paid cards are allowed. VISA Check, VISA, Master Card, AMEX and Discover are all accepted. For all Rentals, a deposit of the total amount of the rental plus USD $250.00 must be put on hold at the beginning of the rental.
REFUELING POLICIESAll rental units must be returned with a full fuel tank. If this requirement is not met, the client will be billed a refueling charge. The amount of this charge will depend on the current market.
RENTER QUALIFICATIONSValid driver's license and form of payment are required at time of pick up. All clients must be at least 18 years of age. For all underage drivers in the age range of 18 – 24 , a fee of 24.95 per day must be applied. A minimum base rate of 49.95 per day in compact cars, 100.00 per day in SUV and Minivans will be charged for the vehicle. Underage drivers will not be eligible for any upgrades in vehicle classes. All underage drivers and contracts must have purchased a CDW insurance from a third party and/or private vehicle insurance that covers a rental vehicle, in Puerto Rico of the same value or more. All contracts with underage drivers must have a security deposit of the total of the rental plus $500.00.
OTHER POLICIESThe client hereby agrees to pay and/or reimburse to our company, or the appropriate government authorities, all charges due under this Agreement, which may include a reasonable fee that shall not exceed $250.00 to clean the unit if returned substantially less clean than when rented and a flat fee of $250.00 if any cigarette smoke is detected in the rental unit.
Clients benefiting from special rates or rates amounting to less than $10.00 per day, must purchase the insurance offered by us. If the client would like to receive the rental unit with a full tank of fuel, he or she must give advance notice of at least 24 hours. All rental units must be returned with a full fuel tank. If this requirement is not met, the client will be billed a refueling charge. The amount of this charge will depend on the current market. For more information, clients must ask a service representative at the time of rental.