Rental Requirements and General Qualifications

After Baggage Claim, go to Ground Transportation. Terminal A: wait for the shuttle between spaces A-11 and A-13. Terminal B: wait between spaces B-11 and B-13. A shuttle will take you to the rental counter. Please call upon arrival to the stops + 1 (407) 480-9535

Arrival details
If you are arriving by plane, the car hire company needs your arrival flight number at least 3 days before your rental is due to start. If you do not provide your flight number, the car hire company cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.
If your flight is delayed, please call the rental counter during their opening hours.

You must be at the rental counter by your pick-up time: if you’re late, the car may no longer be available, and you won’t be entitled to a refund. If you think you might be late, it's vital that you contact the rental company at least 30 minutes before your pick-up time, even if it's because of a flight delay and you’ve provided your flight number.

21yrs and older.
The main driver (the person named on the booking) must be present when you pick the car up, and must be the one who pays anything charged at the counter. There may be a daily fee for additional drivers. The rental terms, including age-related restrictions and fees, apply to any additional drivers

Key drop off box for after hours returns.

Collision Damage Waiver (CDW) This rental doesn't include CDW. If you have your own CDW (provided by your credit card company, for example), please bring a letter from that company, confirming that you have the right cover for this rental. If you can't supply this proof, the counter staff will insist that you buy CDW at the counter.

When you pick your car up, the counter staff will require a security deposit for the car. They may also require a security deposit for fuel in the tank and for certain extras (e.g. a child seat or GPS).

Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.

Cover information
When you pick the car up, please make sure you read any terms and conditions before signing the rental agreement, including any terms of additional products you may purchase at the counter. It's very important that you understand the agreement/policy’s exclusions and limits, as well as the rules about anything you pay for at the rental counter.

The Collision Damage Waiver and Theft Protection policies come with an ‘excess’. The excess is the amount that you will need to pay before the policy covers the rest of the cost (for anything the policy covers).

Additional Cover
At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn't, such as tires and windscreen.
Please note: If you do, the contract will be between you and the rental company – so you’ll need to contact them if you're dissatisfied with the policy or the cover it provides.

If you’re involved in a 'single vehicle accident' and/or the bodywork is particularly badly damaged, the excess will be higher.

Cover Arrangements
Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits.
Policies normally exclude things such as windscreens, glass, wheels, tires, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the car hire company, such as child seats and GPS devices.
Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).

Not included in the rental cover (CDW & TP)
Loss of / theft of / damage to: keys, aerials, jack, safety triangles and vests, windscreen wipers, petrol cap, luggage covers, seats, scratches, dent, windshield, tires hubcaps, heavily soiled seats and carpet, cigarette burns or any other fixed or mobile component of the car.

No less than 21 years old. Proof of round-trip airline travel.

THE VEHICLE CANNOT BE DRIVEN OUT OF THE STATE OF FLORIDA. A FEE OF $1000 WILL BE APPLIED IF TAKEN OUT OF FLORIDA.

Cross-Border and Boundary rules
Cross-border
Please note that cross-border travel (including travelling to other states within the country) is not allowed with this car hire company.

Boundary Rules
Taking the car on a ferry is not allowed.

You rental company reserves the right to refuse a car if, in the counter staff’s opinion, the driver is unfit to drive or anyone in the group is threatening, abusive or in any way endangering the health and safety of other people. If this happens, you will not be entitled to any refund or compensation.

Road rules
When you rent a car, you are agreeing to use it responsibly. You must not:

drive under the influence of alcohol, drugs, or any other type of narcotic substances
transport any inflammable or dangerous goods, or any toxic, corrosive, radioactive or otherwise harmful substances
carry anything which, because of its smell and/or condition, could damage the car or cause the rental company to lose time or money
transport live animals
install a roof rack, luggage carrier or anything similar, unless supplied by the rental company
rent the car to anyone else
carry passengers for hire or reward (taxi)
participate in rallies, competitions or trials
give driving lessons
tow another vehicle
travel on unpaved roads or roads where the surface or state of repair could damage the car
in any way break the highway code, road traffic laws or other laws.

Seatbelt - Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car.

Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.

To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.

1. Reservations and Rates:

-Reservation: A valid credit card is required to make a reservation. APM accepts major credit cards, and the card must be in the name of the main driver.

-Rates: Rates are based on the duration of the rental, the type of vehicle, and the location.

-Security Deposit: A pre-authorization is placed on the customer’s credit card at the time of rental to cover potential damages, extra hours, additional charges, or fuel costs. The deposit amount varies based on the type of vehicle and the customer’s profile.

2. Additional Charges:

-After your rental: If you’ve incurred any charges, such as speeding tickets or unpaid congestion charges, the car hire company will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.

-You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.

-Damage Charges: Customers are responsible for any damage to the vehicle. APM Car Rental charges for repairs based on estimated costs and insurance conditions. Damages must be reported immediately to APM.

-Valeting Charges: apply if the vehicle is returned in conditions requiring additional cleaning beyond normal use. There is also a charge for smoking inside the vehicle. $150.00 per hour, including tax, up to a maximum of $500.00.

Acceptable forms of payment
The main driver must be in possession of either a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount. If the customer is using a debit card, the amount will be taken; if using a credit card, the amount will merely be ‘blocked’ . Either way, the deposit will be returned after the rental, as long as all conditions have been met. The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.

3. Cancellation and Modification Policies:

-Cancellation and Modification: Cancellation is only free if made 48 hours before the start date. Modifications to the reservation are subject to availability and may result in adjustments to the original rate. Modifications include changes to the date, time, or type of vehicle.

4. Payment and Billing Procedures:

-Early Return: No refund is given for early returns.

5. Vehicle Inspection:

-Initial Inspection: A detailed inspection of the vehicle is conducted before delivery to the customer to document its condition and any existing damage.
Before you drive off, you must check the car and make sure that any damage is reported to the counter staff and noted on the rental agreement. Otherwise, you may end up being liable for that damage.

-Final Inspection: Upon returning the vehicle, an inspection is performed to identify any new damage or additional charges. Damage charges are applied to the provided credit card.

6. Other Considerations:

-Vehicle Use: Customers must comply with all current traffic laws and regulations. Misuse, including driving under the influence or violating local laws, is prohibited and constitutes a breach of the rental agreement.

-Required Documentation: When picking up the vehicle, the customer must present a valid driver’s license and a credit card in the name of the driver. APM may request additional documentation to verify the customer’s identity and profile.

These policies are designed to provide a transparent and secure rental experience for customers while protecting the interests of APM Car Rental.

Customer must return the vehicle with the same gas that was received. We also provide refueling service at extra cost.

Customer must provide major credit card under the driver's name upon arrival.
Must be 21 years old or older.
No Florida residents.

Administration Charges
Damage to the car will be charged for by the car hire company after it is dropped off and will incur a Damage Administration fee on top of the amount deducted from the excess.

An Immobilization Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the car group and the number of repair days.

If the car is damaged or stolen, the rental company will charge an administration fee. If you pay for damage/theft with a credit card, they'll charge an additional administration fee.

THE VEHICLE CANNOT BE DRIVEN OUT OF THE STATE OF FLORIDA. A FEE OF $1000 WILL BE APLIED IF TAKEN OUT FLORIDA.

Cross-Border and Boundary rules
Cross-border
Please note that cross-border travel (including travelling to other states within the country) is not allowed with this car hire company.

Boundary Rules
Taking the car on a ferry is not allowed.

Rules around payment cards
If you pay by credit card, your bank may charge you an international transaction fee.

The payment card(s) used at the rental counter must be in the name of the main driver (the person named on the booking).

Credit cards need to be activated for international transactions and for payments abroad.

You'll need to know the PIN of the payment card you are planning to use to pre-authorize your deposit.

Payment Cards
Accepted payment cards
MasterCard

Visa

License Requirements
When picking the car up, the main driver and any additional drivers will need to provide a full driving license in their name.

If you’ve had your driving license renewed and it only shows the date it was renewed, you'll need to prove when it was originally issued.

If the license is not in English you must also present an International Driving Permit or a suitable translation.

International renters need to bring their domestic License and an IDP (or an accurate translation).